Terms & Conditions

Effective date: 17 July 2026  |  Last updated: 17 July 2026

1. Identity and application

These Terms & Conditions (“Terms”) are issued by Optimaal Proces, trading online as Optimal Proces, a sole proprietorship owned by Sabir Elkhatari and registered with the Dutch Chamber of Commerce under number 42007248.

Address: Brunel 3, 7944 NN Meppel, the Netherlands VAT identification number: NL005429301B17 Email: sabir@optimaalproces.nl Telephone: +31 6 17060174

These Terms apply to use of the Website, purchases of digital products by businesses and consumers, and services supplied to business customers. A quotation, order page, product description, licence or written agreement may contain additional terms. If there is a conflict, the specifically agreed document prevails for that transaction, except where mandatory law provides otherwise.

2. Website information

We aim to keep Website information accurate and current, but descriptions, availability and examples may change. Obvious errors, including clear pricing mistakes, are not binding. Nothing on the Website constitutes professional legal, tax, financial, medical or other regulated advice.

3. Services for business customers

Our services may include process analysis and optimisation, AI and automation advice, workflow design, implementation, training, digital solutions and related activities. Services are supplied to businesses on the basis of a quotation or other written agreement.

A services contract is formed when the customer accepts the quotation in the stated manner or when we begin work at the customer’s request. Scope, deliverables, dependencies, timetable and fees are determined by the accepted quotation. Changes require agreement and may affect timing and price.

The customer must provide timely, accurate information, suitable access, authorised decision-makers and cooperation. Delays or additional work caused by incomplete information, changed requirements or third parties may result in revised fees or deadlines.

4. Fees, VAT and payment

Prices for digital products offered to consumers are displayed inclusive of applicable VAT unless clearly stated otherwise. Business quotations may state prices exclusive of VAT, with VAT added as required. International tax treatment may depend on the customer’s location and status.

Digital-product payments are made using the methods shown at checkout, which may include card or wallet payments through Stripe, Squarespace Payments and/or PayPal. Business services may be paid in advance, in instalments or after performance as stated in the quotation. Invoices are payable within 30 days unless agreed otherwise.

If a business customer pays late, we may charge statutory commercial interest and reasonable recovery costs after any legally required notice. We may suspend work after giving reasonable notice while an undisputed amount remains overdue.

5. Digital products and delivery

Digital products may include prompts, templates, guides, downloads, courses and similar materials. Delivery normally occurs electronically through Squarespace shortly after successful payment. Customers must provide a correct email address and maintain compatible software and internet access.

If a download link is missing or does not work, contact sabir@optimaalproces.nl. Basic assistance with accessing the purchased file is included. Personal installation, customisation, consulting or implementation is included only if expressly stated in the product description.

Updates, new versions or continued access are provided only when expressly stated for the product. We may make reasonable technical or editorial changes that do not materially reduce the purchased functionality.

6. Consumer right of withdrawal

Consumers normally have 14 days to withdraw from a distance contract without giving a reason. For a contract for services, the period generally begins when the contract is concluded. Statutory exceptions and local mandatory rights remain applicable.

For digital content not supplied on a tangible medium, the right of withdrawal may be lost once delivery begins only if the consumer has given prior express consent to immediate performance, acknowledged that the right of withdrawal will thereby be lost, and received the legally required contract confirmation. If these requirements are not met, statutory rights remain unaffected.

Where required for online consumer contracts, the Website will provide an easy-to-find online function enabling withdrawal within the statutory period. Consumers may also email sabir@optimaalproces.nl with their name, email address, order number and an unequivocal statement that they withdraw. Further details appear in the Refund Policy.

7. Licences and intellectual property

All Website content, digital products, methods, designs, text, graphics and other materials are owned by or licensed to Optimal Proces and protected by intellectual-property law.

Unless a product-specific licence states otherwise, purchasing a digital product grants the customer a limited, non-exclusive, non-transferable licence to use it personally or internally within the customer’s own organisation. Internal sharing with the customer’s employees is permitted for internal business use. The customer may not resell, sublicense, publish, distribute to third parties, upload to public or shared repositories, remove ownership notices, or present the material as its own product.

For customised business work, pre-existing materials, tools, know-how, templates and methods remain ours. Intellectual-property rights in bespoke deliverables transfer only if an accepted quotation or written agreement expressly says so and all related invoices have been paid. The customer retains rights in materials it supplies and grants us the rights necessary to perform the assignment.

8. Acceptable use

You may not misuse the Website or products, interfere with security, attempt unauthorised access, introduce malicious code, infringe third-party rights, use materials unlawfully, or use our products to create deceptive, discriminatory or harmful systems. We may restrict access where reasonably necessary to protect the Website, rights or users.

9. AI, automation and customer review

AI outputs, automations, templates and recommendations can contain errors or require context-specific adjustment. Customers remain responsible for human review, lawful use, testing, backups, access control, decisions and implementation in their environment. We do not guarantee a specific saving, revenue, ranking, efficiency improvement or other business result unless expressly agreed in writing.

10. Third-party services

Services and products may interact with third-party platforms such as Squarespace, Microsoft, AI providers, cloud services, Stripe or PayPal. Their own terms, availability, pricing and privacy practices apply. We are not responsible for changes, outages or acts of third parties outside our reasonable control, but this does not limit mandatory consumer rights.

11. Cancellation of business assignments

If a business customer cancels an accepted assignment before work begins, documented preparation and non-cancellable external costs remain payable. After work begins, the customer must pay for work performed, costs incurred and non-cancellable commitments up to the cancellation date. Reserved-capacity or cancellation fees apply only where clearly agreed in the quotation or another written agreement.

Subscriptions or continuing business services apply only where an accepted quotation states the term, renewal, price and cancellation arrangements.

12. Conformity and complaints

Digital content must conform to the contract and mandatory consumer guarantees remain fully applicable. If content is defective, contact us with the order details and a description of the issue. We may first provide a repair, corrected file or replacement within a reasonable time and without significant inconvenience. If that is impossible, unsuccessful or legally inappropriate, the consumer may be entitled to a price reduction or termination and refund.

Complaints should be sent promptly to sabir@optimaalproces.nl. We will acknowledge and address them within a reasonable period.

13. Liability

Nothing in these Terms excludes liability that cannot lawfully be excluded, including liability for intent or deliberate recklessness and mandatory consumer rights.

For business customers, to the fullest extent permitted by law, our total liability arising from an assignment is limited to the amount paid or payable for the part of the assignment giving rise to the claim or, if applicable and higher, the amount actually paid by our insurer for that claim. We are not liable to business customers for indirect loss, lost profit, lost savings, loss of data or business interruption, except where exclusion is not permitted. The customer must take reasonable steps to mitigate loss and maintain appropriate backups.

Any consumer liability is governed by mandatory applicable law; limitations apply only to the extent legally permitted.

14. Force majeure

Neither party is liable for delay or failure caused by circumstances beyond reasonable control, such as widespread internet or cloud outages, cyber incidents not caused by inadequate reasonable safeguards, government action, natural disasters, power failures or disruption of essential third-party platforms. Obligations are suspended for the duration. If force majeure continues for an unreasonable period, either party may end the affected future performance by written notice. Amounts for work already properly delivered and unavoidable costs remain payable, subject to mandatory consumer law.

15. Confidentiality

Each party must protect non-public information received in connection with a business assignment and use it only for performance, unless disclosure is authorised or legally required. More specific confidentiality terms in a quotation or agreement prevail.

16. Minors

Customers under 18 may purchase only with consent of a parent or legal guardian, unless the purchase is customary and appropriate for a person of that age under applicable law.

17. Changes to these Terms

The Terms in force when an order or agreement is concluded apply to that transaction. We may update these Terms prospectively. Material changes to an ongoing subscription will be communicated in advance where required, and mandatory cancellation rights will be respected.

18. Governing law and disputes

Dutch law applies. For consumers, this choice does not remove mandatory protection granted by the law of their country of habitual residence. Disputes are submitted to the competent court in the Netherlands unless mandatory law gives the consumer the right to bring proceedings elsewhere.

19. Language

The English version is the original version. Translations, including automated Weglot translations, are provided for convenience. If versions differ, the English version prevails to the extent legally permitted, without limiting mandatory consumer rights or information requirements.

20. Contact

Optimaal Proces, trading as Optimal Proces Brunel 3, 7944 NN Meppel, the Netherlands KVK: 42007248 VAT: NL005429301B17 sabir@optimaalproces.nl +31 6 17060174