Refund Policy

Effective date: 17 July 2026  |  Last updated: 17 July 2026

1. Scope

This Refund Policy applies to digital products sold to businesses and consumers and to services supplied to business customers by Optimaal Proces, trading as Optimal Proces. It supplements the Terms & Conditions and does not restrict rights that cannot lawfully be excluded.

2. Digital products

Digital products are normally delivered electronically shortly after payment. Because access may begin immediately, we do not offer a voluntary change-of-mind refund after delivery, except where this policy or mandatory law requires otherwise.

For an EU consumer, the statutory right of withdrawal for digital content is lost after delivery begins only if the consumer has first expressly consented to immediate delivery, acknowledged the resulting loss of the right of withdrawal, and received the required confirmation. If those conditions are not satisfied, the consumer retains the rights provided by law.

3. Defective or incorrectly supplied digital content

If a product is unavailable, corrupted, materially different from its description, incorrectly supplied or otherwise non-conforming, email sabir@optimaalproces.nl with the order number and details of the issue.

We may first provide access, a corrected file, repair or replacement within a reasonable period, free of charge and without significant inconvenience. If an appropriate remedy is impossible, not completed within a reasonable time, fails, or the law allows immediate termination, the customer may be entitled to a proportionate price reduction or refund. Mandatory legal guarantees remain unaffected.

4. Consumer withdrawals

Where a statutory 14-day withdrawal right applies and has not been validly lost or excluded, the consumer may withdraw without giving a reason. The request must be made within the applicable period through the withdrawal function provided on the Website or by emailing sabir@optimaalproces.nl.

Include:

·       your name;

·       the email address used for the order;

·       the order number;

·       the product or contract concerned; and

·       a clear statement that you wish to withdraw.

We will send confirmation of an online withdrawal on a durable medium, normally by email. A consumer may also use the statutory model withdrawal form, but this is not required.

5. Business services

Services are supplied to businesses under an accepted quotation. If the customer cancels before work begins, documented preparation and non-cancellable external costs may be charged. After work begins, completed work, incurred costs and non-cancellable commitments remain payable. Any additional reserved-capacity or cancellation fee applies only if agreed in writing.

If we cancel and cannot provide an agreed replacement or rescheduling, prepaid amounts for the undelivered part will be refunded. Disputes about quality will first be addressed through reasonable correction or re-performance where appropriate.

6. Appointments and subscriptions

Online appointments are not currently offered. If introduced, the booking page or quotation will state cancellation and rescheduling terms before booking.

Subscriptions or recurring services apply only where the product page or accepted quotation states the price, billing interval, minimum term, renewal and cancellation rules. Cancellation stops future renewals unless stated otherwise; it does not normally create a refund for a period already supplied, subject to mandatory law.

7. Refund process

Approved refunds are issued within 14 days after approval or, for a valid consumer withdrawal, within the statutory period. Refunds are normally made to the original payment method. Processing times imposed by banks or payment providers are outside our control.

We may request reasonable evidence needed to identify the order and assess the issue. We do not charge a fee for exercising statutory rights.

8. Promotions

Promotional codes and temporary discounts cannot be applied retrospectively to earlier purchases unless the promotion expressly states otherwise.

9. Contact

Send withdrawal, cancellation, defect, complaint and refund requests to:

Optimaal Proces, trading as Optimal Proces Brunel 3, 7944 NN Meppel, the Netherlands Email: sabir@optimaalproces.nl Telephone: +31 6 17060174 KVK: 42007248 VAT: NL005429301B17